Returns
A big thank you for shopping with us at Car & Kitchen. We really really hope you love your purchases. However, if you do wish to return any products or request a refund or exchange, our Returns Policy is below. We’ve also listed some FAQ's, so please scroll down and you might find the A to the Q you were looking for:
Returning an item to the website that has been purchased on the website
Refunds and exchanges can be requested within 28 days of you receiving your goods.
For hygiene reasons, pierced jewellery, cosmetics and hair accessories purchased online must be returned to the website in the original packaging supplied.
Unfortunately we cannot accept returns of earrings if the tamper proof packaging has been opened. This is for hygiene reasons and doesn’t affect your statutory rights.
We cannot accept items that have been personalised.
All items must be returned unused or unworn in their original packaging with all labels or tags attached with a valid invoice and a completed Returns Form which is on the reverse of your invoice. T's & C's available for more detail.
Under the UK Distance Selling Regulations you have the right to cancel your order within 28 days of placing your order. You will be refunded your total order value. Standard delivery cost of £3.95 will only be refunded should the entire delivery be returned, regardless of whether upgraded shipping was selected (unless part or the entire order was faulty or incorrect). The customer is responsible for the cost of returning the goods if he or she exercises this right of cancellation under the Regulations unless there is a mistake or fault on our part. T's & C's available for more detail.
In addition to our Website Returns Policy, under the distance selling regulations, EU customers have 14 days to cancel their purchase.
Customers are entitled to a full refund up to 30 days after receiving goods if they turn out to be faulty
Returning an item to our store that has been purchased on the website
Returns for exchanges or credit notes can be requested within 28 days and must be accompanied by a valid invoice in store.
Refunds cannot be processed in-store and must be returned as per the website procedure detailed above.
Jewellery can be exchanged or credit note provided within 28 days of you receiving your goods.
For hygiene reasons pierced jewellery, cosmetics and hair accessories purchased online can only be returned in the original packaging supplied.
Unfortunately we cannot accept returns of earrings if the tamper proof packaging has been opened. This is for hygiene reasons and doesn’t affect your statutory rights.
We cannot accept items that have been personalised.
We regret that we are unable to offer this policy for on any sale or clearance items unless proven faulty. Sale items may be returned within 14 days if faulty.
Customers are entitled to a full refund up to 30 days after receiving goods if they turn out to be faulty.
Returning an item to the website that has been purchased in-store
For items purchased in store we do not offer a refunds policy.
Items returned from in store purchases can be either exchanged or a credit note provided.
All returns to the website must be accompanied by a valid receipt and you must include your name, address and telephone number.
Jewellery (excluding earrings) can be exchanged or credit note provided within 28 days of purchase.
For hygiene reasons pierced jewellery, cosmetics and hair accessories purchased in-store are non-returnable to the website.
We cannot accept items that have been personalised.
Customers are entitled to a full refund up to 30 days after receiving goods if they turn out to be faulty.
We advise that all packages are sent on a recorded delivery service as we cannot be held responsible for any parcel that has been lost in transit. The cost of return postage will be at your expense unless the goods are faulty.
Returning an item having paid using an E-voucher/Gift Card
If you should for any reason wish to return your item(s) to the website, the balance will go back on your e-voucher or Gift Card. If you paid partly by debit/credit card or PayPal, any remaining balance will be applied as a refund as for this method.
If you should for any reason wish to return your item(s) to our stores, the balance will go back on to a store credit note. If you paid partly by debit/credit, any remaining balance will be applied as a refund as for this method. Valid receipts/invoice of payment are always required.
FAQ's
Can I cancel an order if I change my mind?
Yes, if it is prior to dispatch we are able to refund any payment taken. If after dispatch, please return goods and you will be refunded. Simply contact us and we'll cancel your order.
Can I return my order?
Customers can return orders to the Car & Kitchen Website. Items must be returned in a fully resalable condition, which means being unused and in the original packaging. Car & Kitchen reserves the right to refuse a refund or exchange on items deemed not to be resalable. Your statutory rights are not affected. Customers are also entitled to a full refund up to 30 days after receiving goods if they turn out to be faulty. The cost of returning the item is the responsibility of the customer.
For full details, please consult the Warranties & Returns section of the T's&C's page.
How do I return my order?
You need to fill in the form on the back of your invoice including your order number, contact telephone number, the reason for return and whether you would like a refund, exchange or a replacement.
Items must be returned in a fully resalable condition, which means being unused and in the original packaging.
What happens if I want to only return part of my order?
You need to fill in the form as outlined above.
However, do note that should you choose to keep part of your original order, you will not be eligible for a refund on the original postage costs. The refunding of any initial postage and packing charges applies only to standard delivery. If express delivery service was selected, only the standard postage and packing charges will be refunded.
What if I need to return an order from outside the UK?
You need to fill in the form as outlined above.
Customers outside of the UK are responsible for all costs associated with any returns. When returning an item you should retain proof of posting from your shipper, as we will not be responsible for any items that fail to reach us.
For further details refer to our Warranties & Returns sections under T&C's.
