Refund policy
Returns
A big thank you for shopping with us at Car & Kitchen. We really really hope you love your purchases. However, if you do wish to return any products or request a refund or exchange, our Returns Policy is below. As we have a bricks and mortar as well as an online shop our policies do differ slightly. Full details are below along with some FAQ's .
If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all labels and barcodes intact.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 working days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take 5 working days before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at web@carandkitchen.co.uk.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping
To return your product, you should email web@carandkitchen.co.uk mail your product to: Car Market Place Settle GB BD24 9EF
You will be responsible for paying for your own shipping costs for returning your item, unless your item is faulty.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
When sending items to us we recommend using a trackable shipping service.
Returning an item to the website that has been purchased on the website
Refunds and exchanges can be requested within 28 days of you receiving your goods.
For hygiene reasons, pierced jewellery, cosmetics and hair accessories purchased online must be returned to the website in the original packaging supplied.
Unfortunately we cannot accept returns of earrings This is for hygiene reasons and doesn’t affect your statutory rights.
We cannot accept items that have been personalised.
All items must be returned unused or unworn in their original packaging with all labels or tags attached with a valid invoice and a completed Returns Form which is on the reverse of your invoice. Further detail can be found in our Terms of Service.
Under the UK Distance Selling Regulations you have the right to cancel your order within 28 days of placing your order. You will be refunded your total order value.
You will be responsible for paying for your own shipping costs for returning your item, unless your item is faulty.
To return your product, you should email web@carandkitchen.co.uk mail your product to: Car Market Place Settle GB BD24 9EF
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at web@carandkitchen.co.uk and send your item to: Car and Kitchen Market Place Settle GB BD24 9EF along with your completed returns form.
Returning an item to our store that has been purchased on the website
Returns for exchanges or credit notes can be requested within 28 days and must be accompanied by a valid invoice in store.
Refunds cannot be processed in-store and must be returned as per the website procedure detailed above.
Jewellery can be exchanged or credit note provided within 28 days of you receiving your goods.
For hygiene reasons pierced jewellery, cosmetics and hair accessories purchased online can only be returned in the original packaging supplied.
Unfortunately we cannot accept returns of earrings if the tamper proof packaging has been opened. This is for hygiene reasons and doesn’t affect your statutory rights.
We cannot accept items that have been personalised.
We regret that we are unable to offer this policy for on any sale or clearance items unless proven faulty. Sale items may be returned within 14 days if faulty.
Customers are entitled to a full refund up to 30 days after receiving goods if they turn out to be faulty.
Returning an item to the website that has been purchased in-store
For items purchased in store we do not offer a refunds policy.
Items returned from in store purchases can be either exchanged or a credit note provided.
All returns to the website must be accompanied by a valid receipt and you must include your name, address and telephone number.
Jewellery (excluding earrings) can be exchanged or credit note provided within 28 days of purchase.
For hygiene reasons pierced jewellery, cosmetics and hair accessories purchased in-store are non-returnable to the website.
We cannot accept items that have been personalised.
Customers are entitled to a full refund up to 30 days after receiving goods if they turn out to be faulty.
We advise that all packages are sent on a recorded delivery service as we cannot be held responsible for any parcel that has been lost in transit. The cost of return postage will be at your expense unless the goods are faulty.
Returning an item having paid using an E-voucher/Gift Card
If you should for any reason wish to return your item(s) to the website, the balance will go back on your e-voucher or Gift Card. If you paid partly by debit/credit card or PayPal, any remaining balance will be applied as a refund as for this method.
If you should for any reason wish to return your item(s) to our stores, the balance will go back on to a store credit note. If you paid partly by debit/credit, any remaining balance will be applied as a refund as for this method. Valid receipts/invoice of payment are always required.
FAQ's
Can I cancel an order if I change my mind?
Yes, if it is prior to dispatch we are able to refund any payment taken. If after dispatch, please return goods and you will be refunded. Simply contact us and we'll cancel your order.
Can I return my order?
Customers can return orders to the Car & Kitchen Website. Items must be returned in a fully resalable condition, which means being unused and in the original packaging. Car & Kitchen reserves the right to refuse a refund or exchange on items deemed not to be resalable. Your statutory rights are not affected. Customers are also entitled to a full refund up to 30 days after receiving goods if they turn out to be faulty. The cost of returning the item is the responsibility of the customer.
For full details, please consult the Terms of Service page.
How do I return my order?
You need to fill in the form on the back of your invoice including your order number, contact telephone number, the reason for return and whether you would like a refund, exchange or a replacement.
Items must be returned in a fully resalable condition, which means being unused and in the original packaging.
What happens if I want to only return part of my order?
You need to fill in the form as outlined above.
However, do note that should you choose to keep part of your original order, you will not be eligible for a refund on the original postage costs. The refunding of any initial postage and packing charges applies only to standard delivery. If express delivery service was selected, only the standard postage and packing charges will be refunded.
What if I need to return an order from outside the UK?
You need to fill in the form as outlined above.
Customers outside of the UK are responsible for all costs associated with any returns. When returning an item you should retain proof of posting from your shipper, as we will not be responsible for any items that fail to reach us.
For further details refer to our Terms of Service.